What Personal Information We Collect

• Full name
• Email address
• Phone number
• Business name and website URL
• Billing information (processed securely via third-party providers)
• Information about your business, digital goals, and project requirements
• Communications with us (via email, web forms, or phone)
• IP address and device/browser information (collected via cookies)

How We Collect Personal Information

We collect personal information through:

• Website forms (e.g., contact forms, quote requests)
• Email or phone correspondence
• Newsletter sign-ups
• Account registration or service sign-ups
• Use of cookies and other tracking technologies

Where practical, we collect personal information directly from you. In some cases, we may collect information from third parties with your consent or where permitted by law.

Why We Collect and Use Your Personal Information

We use your personal information to:

• Deliver our digital marketing and website development services
• Respond to your enquiries and provide customer support
• Send service updates or promotional materials (with your consent)
• Improve our website, services, and user experience
• Comply with our legal obligations
• Prevent and detect fraud or misuse of our services

Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and trusted third-party service providers (e.g., payment processors, hosting providers, CRM platforms)
• Regulatory or law enforcement authorities, where required by law
• Third parties with your consent or as otherwise permitted under the Privacy Act

We do not sell your personal information to third parties.

Overseas Disclosure

Some of our service providers may be located outside Australia (e.g., in the United States, Europe, or Asia). If we disclose your personal information overseas, we will take reasonable steps to ensure that those providers comply with the APPs or are subject to similar privacy protections.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Track website usage and performance
• Personalise your experience
• Display relevant advertising via platforms like Google Ads and Meta Ads

You can control cookie preferences via your browser settings.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. This includes implementing security measures such as encryption, firewalls, and secure servers.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it, unless required by law to retain it